Return policy

At Prop Marketing and Advertising, we are committed to delivering high-quality digital marketing services that exceed our clients’ expectations. We understand, however, that there may be instances where a return or refund is necessary. Our comprehensive return policy is designed to provide a fair and transparent process for handling such requests, while ensuring the long-term success of our client engagements.

Cancellation and Refund Policy

If you are not satisfied with the services provided by Prop Marketing and Advertising, you may request a refund within 30 days of the initial payment for the specific service or campaign in question. Our management team will thoroughly review your refund request, taking into account various factors to ensure a fair and impartial assessment.The factors we consider in our review process include:

1. Quality of Work Delivered: Our team will evaluate the quality of the work performed, the deliverables provided, and the overall execution of the campaign or service. We will assess whether the work met the agreed-upon scope and standards set forth at the start of the engagement.
2. Client Engagement and Responsiveness: We will consider the level of engagement and responsiveness from the client throughout the campaign or service delivery. This includes factors such as timely feedback, availability for meetings or calls, and adherence to deadlines or milestones.
3. Campaign Performance and Results: Our management team will analyze the performance and results of the campaign or service, comparing them to the key performance indicators (KPIs) and goals established at the outset of the engagement. We will assess the overall impact and value delivered to the client.

Based on this comprehensive review, our management team will make a determination on the refund request. If a refund is approved, it will be processed within 30 business days of the request being submitted. Refunds will be issued in the same form of payment as the original transaction to ensure a seamless and secure process.It’s important to note that refunds will not be issued for any reason after 30 days from the initial payment date. This timeframe allows for a reasonable evaluation of the services provided and the results achieved. We believe that this policy strikes a balance between providing a fair opportunity for clients to assess the value of our services and ensuring the sustainability of our business model.

Partial Refunds

In some cases, a partial refund may be issued if you have received partial services or deliverables. This will be determined at the sole discretion of Prop Marketing and Advertising management based on a thorough assessment of the work completed and the value delivered to the client.The amount of the partial refund will be based on the value of the services or deliverables received, as determined by our team. This assessment will take into account the specific work completed, the results achieved, and the overall impact on your business. Our goal is to ensure that clients are only charged for the services they have received and the value they have derived from our partnership.It’s important to note that partial refunds will not be issued for any reason if you have received a full refund in the past for the same service or campaign. This policy ensures fairness and consistency in our refund process while maintaining the integrity of our services and the success of our client campaigns.

Non-Refundable Items

There are certain costs and expenses that are considered non-refundable in the event of a refund request. These include:

1. Third-Party Costs: Any third-party costs incurred on your behalf, such as advertising costs or software subscriptions, are non-refundable. These costs are paid upfront by Prop Marketing and Advertising to ensure the success of your campaign, and they cannot be recovered once spent. We believe in being transparent about these costs and their impact on the overall success of your campaign.
2. Custom Work or Content: Custom work or content created specifically for your campaign, such as website designs, blog posts, or social media graphics, is non-refundable. This work is created based on your unique requirements and cannot be reused for other clients. The value of this custom work is considered in the overall assessment of the services provided and the value delivered to the client.

Refund Request Process

To request a refund, please contact our customer support team at support@propmna.com within 30 days of the initial payment for the specific service or campaign in question. Our customer support team is dedicated to providing prompt and professional assistance to our clients, and they are available to answer any questions or concerns you may have regarding our return policy or the services provided.In your refund request, please include the following information:

1. Your name
2. The date of your initial payment
3. A detailed explanation of why you are requesting a refund, including specific examples or evidence to support your request, such as performance metrics or feedback from your team.

Our customer support team will review your request and respond within 5 business days with a decision or a request for additional information. If necessary, they may schedule a call or meeting to discuss the refund request in more detail and explore alternative solutions or next steps.If a refund is approved, you will receive a confirmation email with details on when the refund will be processed. Our team will provide a clear explanation of the decision and the factors considered in the assessment, ensuring transparency and accountability throughout the process.

Exceptional Circumstances

While our standard return policy outlines the general guidelines for requesting a refund, we understand that there may be exceptional circumstances that warrant special consideration. In such cases, we encourage you to reach out to our customer support team at support@propmna.com to discuss your specific situation.Examples of exceptional circumstances may include:

1. Significant Changes in Business Objectives: If your business priorities or marketing objectives have changed significantly since the start of our engagement, and the services we are providing are no longer aligned with your current needs, we may be willing to consider a refund or alternative solutions.
2. Unexpected Market Conditions: If there are significant changes in the market or industry that directly impact the effectiveness of our services, and these changes were not reasonably foreseeable at the start of the engagement, we may be open to discussing a refund or alternative arrangements.
3. Extenuating Personal Circumstances: In the event of a personal emergency or hardship that prevents you from continuing the engagement, we may be willing to consider a refund or alternative payment arrangements on a case-by-case basis.

In these exceptional cases, our management team will carefully review the circumstances and work with you to find a fair and reasonable solution. We understand that flexibility and understanding are essential in maintaining a strong, long-term partnership with our clients.

Dispute Resolution

In the unlikely event that a dispute arises between Prop Marketing and Advertising and a client regarding our return policy or the services provided, we are committed to resolving the issue in a fair and amicable manner.If a dispute cannot be resolved through direct communication and negotiation between the parties, we encourage the use of alternative dispute resolution methods, such as mediation or arbitration, before resorting to legal action. These methods can often provide a more efficient and cost-effective way to resolve disputes, while preserving the working relationship between the parties.In the event that legal action becomes necessary, these terms and conditions shall be governed by and construed in accordance with the laws of [Jurisdiction], and any disputes shall be resolved in the courts of [Jurisdiction].

Continuous Improvement

At Prop Marketing and Advertising, we are committed to continuously improving our services and policies to better serve our clients. We welcome feedback and suggestions from our clients regarding our return policy or any other aspect of our business.If you have any comments, concerns, or ideas for improvement, please don’t hesitate to reach out to our customer support team at support@propmna.com. We value your input and will use it to enhance our processes and ensure that we are providing the best possible experience for our clients.By using the services of Prop Marketing and Advertising, you acknowledge that you have read, understood, and agree to be bound by our comprehensive return policy. If you have any questions or concerns, please don’t hesitate to contact our customer support team at support@propmna.com.