Cancellation policy

At Prop Marketing and Advertising, we understand that circumstances can change, and you may need to cancel the services you have purchased. Our comprehensive cancellation policy is designed to provide a fair and transparent process for handling such requests, while ensuring the best possible outcome for our clients.

Cancellation Requests

If you need to cancel your service or campaign with Prop Marketing and Advertising, we ask that you submit a written request to our customer support team at support@propmna.com. In your cancellation request, please include the following information:

1. Your full name
2. The date of your initial payment
3. The specific service or campaign you wish to cancel
4. The reason for the cancellation

Our customer support team will review your request and provide you with a timely response, typically within 5 business days.

Cancellation Timelines

The timeline for your cancellation and any potential refund will depend on when you submit the request:

1. Within the First 30 Days: If you cancel your service or campaign within the first 30 days of the initial payment, you will be eligible for a full refund, subject to the conditions outlined in our Refund Policy.
2. After the First 30 Days: If you cancel your service or campaign after the first 30 days, you will be responsible for any fees or expenses incurred up to the date of cancellation. We will provide you with a prorated refund for any remaining prepaid services, based on the work completed and the value delivered up to the date of cancellation.
3. Within the Last 30 Days of a Prepaid Contract: Cancellations made within the last 30 days of a prepaid annual or multi-year contract may be subject to an early termination fee. The amount of the early termination fee will be clearly communicated to you at the time of cancellation and will be based on the remaining contract term and the services provided.

Early Termination Fees

The early termination fee is designed to cover the costs and resources we have invested in your campaign, as well as any third-party commitments we have made on your behalf. This fee helps to ensure the sustainability of our business model and allows us to continue providing high-quality services to our clients.We understand that the early termination fee may be a concern, and we are committed to working with you to find a fair and reasonable solution. If you have any questions or concerns about the fee, please don’t hesitate to reach out to our customer support team.

Refund Policy

Our Refund Policy outlines the process for requesting a refund if you are not satisfied with the services provided by Prop Marketing and Advertising. Please refer to our Refund Policy for detailed information on the refund request process, the factors we consider in our review, and the timelines for processing approved refunds.

Transition Assistance

In the event of a cancellation, our team will work with you to ensure a smooth and orderly transition. We will provide you with all deliverables and work products that have been completed up to the date of cancellation, subject to your payment of any outstanding fees or expenses.If requested, we can also provide recommendations or introductions to alternative service providers to help ensure the continuity of your digital marketing efforts. Our goal is to support you throughout the transition and minimize any disruption to your business.

Continuous Improvement

At Prop Marketing and Advertising, we are committed to continuously improving our services and policies to better serve our clients. We welcome feedback and suggestions from our clients regarding our cancellation policy or any other aspect of our business.If you have any comments, concerns, or ideas for improvement, please don’t hesitate to reach out to our customer support team at support@propmna.com. We value your input and will use it to enhance our processes and ensure that we are providing the best possible experience for our clients.By using the services of Prop Marketing and Advertising, you acknowledge that you have read, understood, and agree to be bound by our comprehensive cancellation policy. If you have any questions or concerns, please don’t hesitate to contact our customer support team at support@propmna.com.